Terms of Service

These General Terms of Service ("Terms") apply to all work performed and all proposals, quotes, and service agreements issued by ATLAS Intelligent Security Systems ("ATLAS ISS," "us," "we," or "our"), and shall be governed by and construed in accordance with the laws of the State of Florida.

Acceptance of any proposal or quote from ATLAS ISS constitutes acceptance of these Terms in full.

These Terms are available at www.atlasiss.com/terms and are incorporated herein by reference.

Integration with Quotes & Proposals

These Terms form an integral part of all proposals and quotes issued by ATLAS ISS. Acceptance of a proposal constitutes acknowledgment and acceptance of these Terms in full.

Quote Validity

All quotes issued by ATLAS ISS are valid for a period of fifteen (15) days from the date of issuance, unless otherwise stated or extended in writing by ATLAS ISS.

Scope of Work

Work performed by ATLAS ISS is limited to the specific equipment, systems, and services listed in the applicable proposal or quote. Any work outside of the stated scope requires a separate written agreement or approved change order. ATLAS ISS is not responsible for undetected infrastructure deficiencies, code violations, or undocumented modifications existing at the client site.

Client Provided Equipment

• ATLAS ISS is not responsible for the performance, compatibility, reliability, firmware, software support, cybersecurity, or long-term operability of any equipment supplied by, specified by, or purchased directly by the Client. Installation of Client-provided or Client-ordered equipment is performed on a best-effort basis only, and ATLAS ISS makes no representations or guarantees regarding system functionality, feature availability, integration with existing systems, or future expansions when non-ATLAS-supplied equipment is used.
• Any additional labor, diagnostics, configuration, troubleshooting, delays, or return visits resulting from defects, incompatibility, missing components, incorrect specifications, or manufacturer limitations shall be billed separately at standard rates. Warranty claims, returns, replacements, manufacturer support, licensing obligations, and compliance responsibilities for Client-provided equipment are the sole responsibility of the Client, and ATLAS ISS shall not be liable for costs, delays, or issues arising therefrom.

Client Responsibilities

• The client shall ensure clear and safe access to all work areas during scheduled service windows, ensuring reasonable and timely parking access for ATLAS ISS personnel and vehicles, including validation, permits, or payment where required. Parking fees, garage charges, valet costs, or access-related expenses incurred in connection with service or installation visits shall be billable to the client unless otherwise stated in writing.
• The client is responsible for confirming the availability of electricity, internet service, and network infrastructure when required.
• An authorized on-site representative must be designated for installations or service visits.

Scheduling, Site Access & Project Notices

• Work will be scheduled upon receipt of the required deposit and is subject to equipment availability.
• Delays caused by access restrictions, weather, third-party contractors, utility outages, or unforeseen site conditions may affect project timelines.
• Rescheduling requests must be made with at least 24 hours' notice. Cancellations after equipment has been ordered may result in restocking fees and/or forfeiture of deposits.
• The client is responsible for providing all required access instructions, building rules, and property restrictions prior to the scheduled work.
• ATLAS ISS will provide advance notice for major system interruptions or service-affecting tasks when reasonably possible.

Payment Terms

• A deposit is required to schedule and initiate work. The deposit amount will be specified in the proposal and shall, at minimum, cover the full cost of required equipment and any non-refundable or special-order items. Additional deposit amounts may be required depending on project scope. The remaining balance for installation labor and services is due immediately upon completion unless otherwise stated in writing.
• Service and support call charges are due upon completion of the visit unless otherwise agreed in writing.
• Credit card payments are accepted and subject to a 3.0% processing fee.
• Accepted forms of payment include cash, check, ACH/bank transfer, or approved digital methods. Late payments may incur a 1.5% monthly service charge or the maximum allowed by law. Delayed or missed payments may result in service suspension or delay in future scheduling.

Returns, Cancellations & Refunds

• Returns - Only standard, unopened equipment may be eligible for return subject to manufacturer or distributor approval and any applicable restocking fees. Opened, installed, programmed, custom-configured, or special-order equipment is non-returnable and non-refundable.
• Cancellations - If a project is canceled after equipment has been ordered or work has begun, the Client remains responsible for the full cost of all equipment installed, materials used, and or work performed to date.
• Refunds - All refunds, where applicable, are limited to returned equipment approved by the manufacturer or distributor and are issued at the discretion of ATLAS ISS after applicable fees are applied. Labor, site visits, programming, configuration, engineering, administrative time, and services already rendered are non-refundable.

System Ownership & Access Control

• Ownership of physical equipment transfers to the client upon full payment and contractual completion unless otherwise stated in writing.
• Until all outstanding balances are paid in full, ATLAS ISS may restrict administrative-level access to system programming, passwords, configurations, administrative credentials, access permissions, and related system documentation, regardless of physical installation status.
• Final system handoff, including the release of full administrative credentials, system passwords, configuration files, and ownership documentation, occurs only upon receipt and clearance of full payment unless otherwise stated in writing.
• ATLAS ISS reserves the right to temporarily restrict administrative access or non-essential system functionality, where technically feasible and lawful, in cases of non-payment, excluding life-safety systems limited to fire alarm, emergency notification, and code-mandated safety systems as defined by AHJ.
• Ownership of physical equipment does not confer ownership of system configuration, credentials, intellectual property, or administrative control, which remain licensed until contractual obligations are satisfied.

Administrative Access & System Control

• During the one (1) year workmanship warranty period, ATLAS ISS maintains restricted administrative-level access to access control, security, and system management platforms for the purpose of preserving system integrity, stability, and data reliability. Retention of restricted administrative access during the warranty period may apply regardless of payment status unless otherwise agreed in writing.
• Client-designated users may be provided with role-based, limited, or semi-administrative access sufficient for routine operations, monitoring, and user management, as determined appropriate by ATLAS ISS in accordance with system architecture and manufacturer guidelines.
• Full administrative credentials may be released prior to warranty expiration upon written request and execution of an Administrative Access Responsibility Transfer Agreement, under which the client acknowledges and accepts responsibility for system configuration outcomes, performance, data integrity, and any resulting remediation.
• Remediation resulting from client-administered or third-party administrative actions is billable and not covered under warranty. ATLAS ISS shall not be liable for data loss, corruption, or system failures caused by such actions.
• Administrative access may be expanded or transferred upon warranty expiration, subject to manufacturer limitations, licensing constraints, and applicable service terms.

Warranty

• ATLAS ISS provides a one (1) year workmanship warranty covering installation-related defects and errors resulting directly from work performed by ATLAS ISS. Equipment warranties are provided solely by the manufacturer and are subject to the manufacturer's terms, conditions, and processes. ATLAS ISS does not extend, modify, or assume responsibility for manufacturer warranties.
• Certain manufacturers may offer extended or enhanced equipment warranties when specific products, components, accessories, materials, or installation methods are used. Such extended warranties apply only when explicitly identified and documented in the applicable proposal or project documentation.
• Labor associated with diagnosing, removing, replacing, reinstalling, reconfiguring, or supporting equipment under manufacturer warranty is not included and is billable at ATLAS ISS's standard service rates unless otherwise stated in writing.
• Warranty coverage is voided if systems are tampered with, modified, or serviced by unauthorized third parties prior to manufacturer warranty expiration, or if failures result from power events, network changes, environmental conditions, firmware or software updates, misuse, or normal wear and tear.

Change Orders

All changes to the original scope of work must be requested and approved in writing. Approved change orders may affect pricing and scheduling and must be acknowledged by both parties before work proceeds.

Service & Support Calls (On-Site Services)

• Service and support calls requested after project completion, or for systems not covered under an active maintenance agreement, are billed at ATLAS ISS’s standard service rates.
• As a general rule, standard on-site service visits are subject to a two (2) hour minimum, except where noted below.
• On-site service visits within a 35-minute one-way travel radius are subject to the two-hour minimum service charge. If service extends beyond the two-hour minimum, additional time is billed based on total time commitment, including travel as applicable.
• For service calls requiring more than 35 minutes of one-way travel, billing is based on total time commitment, including travel time, and the two-hour minimum does not apply.
• All billable time is rounded in 30-minute increments.
• Extended service visits exceeding four (4) hours of total billable time may, at ATLAS ISS's discretion, be billed at a reduced extended-service rate.
• Diagnostic visits, troubleshooting, and system evaluations are billable regardless of outcome, including cases where no fault is found, the issue is resolved without repair, or the condition is attributable to third-party equipment, mechanical components, infrastructure conditions, or systems outside ATLAS ISS’s scope of responsibility.
• If a scheduled service call is canceled, postponed, or access is denied upon ATLAS ISS’s arrival at the site, applicable travel time and any minimum service charges shall remain billable.
• Parking fees, access fees, or other site-related costs incurred during service visits are billable and not included in standard service rates.
• Any exception to service minimums, billing commitments, or rate structures must be approved in writing by an authorized ATLAS ISS representative and shall not establish precedent.

Remote Access & Network Responsibility

ATLAS ISS may provide remote connectivity features when applicable. The client is responsible for maintaining internet service, network hardware, firewall configurations, and cybersecurity protections. ATLAS ISS is not liable for loss of connectivity, access restrictions, or service interruptions caused by network changes or third-party service providers after commissioning.

Privacy & Confidentiality

• ATLAS ISS may collect and store limited client information, including contact details, system configurations, credentials, documentation, and service records, solely for operational, billing, support, and compliance purposes. Credentials are stored only when operationally necessary and may be encrypted, tokenized, or access-limited based on system design.
• ATLAS ISS does not sell, trade, or commercially distribute client data. Access to client systems or information is restricted to authorized personnel and used strictly in connection with services performed. We safeguard client information within our direct custody and control using reasonable administrative, technical, and operational measures.
• ATLAS ISS is not responsible for data loss, unauthorized access, or security breaches caused by third-party platforms, manufacturer cloud services, client-managed systems, managed IT providers, or external factors beyond ATLAS ISS's reasonable control.
• If ATLAS ISS becomes aware of a suspected or confirmed compromise of client information affecting systems integrated with ATLAS ISS services, ATLAS ISS will make reasonable efforts to notify the client promptly and will cooperate in good faith to assist in addressing the situation, without assuming responsibility for causes outside its scope of control.

Liability & Limitations

• ATLAS ISS shall not be liable for incidental, consequential, or indirect damages, including data loss, system downtime, business interruption, or revenue loss.
• The total liability of ATLAS ISS shall not exceed the total amount paid by the client for the specific project or service giving rise to the claim.
• ATLAS ISS is not responsible for system instability or incompatibility arising from the integration of new technologies with legacy systems, including firmware updates, operating system changes, cloud services, or third-party platform modifications.
• ATLAS ISS is not responsible for damage or service interruption resulting from power fluctuations, outages, environmental conditions, acts of God, or events beyond its reasonable control, including storms, flooding, lightning, fire, seismic activity, supply-chain disruptions, labor shortages, or government actions.

Dispute Resolution

Disputes shall first be addressed through good-faith discussion. Any dispute not resolved through such discussion shall be resolved exclusively through binding arbitration administered by the American Arbitration Association in Palm Beach County, Florida.

Severability

Each provision of these Terms operates independently. If any provision is determined to be unenforceable, it shall be limited or modified to the minimum extent necessary, and the remaining provisions shall continue in effect.

Addendums & Amendments

Site-specific requirements or conditions may be included in written addendums, which take precedence over conflicting provisions. No verbal modifications are valid unless confirmed in writing and signed by both parties.

Contact Information